As a lawyer, you might think your main job is to guide your clients through complicated legal paperwork and proceedings. But while clients come to you for your technical and legal expertise, they’re also expecting a certain level of client experience.
He discusses the importance of client experience. John also goes above and beyond as he also shares his simple practices to keep his clients satisfied. Finally, he talks about the limits of prioritizing client experience.
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Moshe Amsel the host of the Profit with Law podcast is not an attorney. As the owner of a successful accounting firm DreamBuilder Financial and Law Firm Growth coaching organization Profit with Law, Moshe has proven that there are better and different ways for a law firm to do business and be successful.