The number one key to success in sales, customer service and referrals is communication. Clear and concise communication translates into leads converting to sales, sales converting to satisfied clients and satisfied clients converting into brand promoters. The key to clear and concise communication is the speed of responsiveness. Maddy from Smith.ai has a ton of insights to share on how you can significantly increase the speed of responsiveness using technology, processes and good and robust staff. This is a must listen to episode!