Choosing the right people for the job is a difficult — yet necessary — task, most especially in a law firm. Human capital is one of the most important growth factors for a business. Oftentimes, employees are hired for their education and training but rarely do companies get to assess an individual’s personality, which can say a lot about how they communicate with colleagues and potential clients. We cannot just hire attorneys for their skills; we need employees that are good for our firm’s culture.
In this episode, Andrew Wilcox joins us to talk about his experience in growing a legal search and consulting firm. He discusses the importance of quality staffing, along with the challenges law firms face when it comes to employee retention. Andrew also highlights the need for a skilled leader to keep teams intact.
If you want to know more about selecting the right people for your firm, then this episode is for you.
Andrew: “I think so, for them to have a firm that they could grow in, that they could be with for the long term, and to be part of a larger culture, part of a larger community.”
Andrew: “The biggest thing that they have to sell to younger associates is that collegial atmosphere and really just enjoying the people that you work with.”
Andrew: “You're going to raise your rates, and you're going to pay associates higher than what you believe that you feel comfortable doing, to maintain them. But that, to me, is a short-term fix.”
Andrew: “The pain of making a move over to a large firm or to another firm just isn't worth it to them. Because you know what, I'm working with really good people, they invest in me, they take the time with me, if I need anything, they enabled me to have it. Work with good attorneys and just generally good character people.”
Moshe: “[Give] your employees an opportunity to be heard and to really listen to them and understand what's important to them. Because it's not all about the money.”
Andrew: “Walking them through, engaging with them, and asking questions of potential clients, and really finding out what their overall goals are, and getting all of this out and trying to identify not just, ‘Okay, well, how could I do your legal work in this narrow area,’ but ‘Let me understand your entire organization.’”
Andrew: “Once you know what your culture is — and firms actually spend a lot of time identifying what their values and their culture are — you just have to make an understanding or that's not going to be deviated from, and that includes people that are there already.”
Andrew: “If you're taking care of yourself and taking care of your health mentally, physically, spiritually, emotionally, and you will benefit your family, you'll benefit the people that you work with but more importantly benefit yourself.”
Andrew Wilcox is the founder and owner of Wilcox and Hackett LLC, a legal search and client development consulting firm with offices in Florida and Georgia. His firm was awarded as one of the top 100 businesses for Florida State University where he graduated from business school in 1996.
Throughout his career, he has worked with companies and law firms. He implements a sales and client development process alongside training thousands of employees. His background in client development has paved the way for opportunities to work with a range of firms, from smaller ones to firms in the AM Law Top 5. Andrew helps place shareholders in law firms and works extensively on firm mergers to develop business plans for training partners and associates.
If you wish to get in touch with Andrew, you may send him an email at [email protected] or call him at (850) 274-7849.
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