Get and Keep More Clients by Becoming Referable– with Stacey Brown Randall
Most law firm owners believe that doing great legal work is enough to earn referrals—but that assumption could be costing you thousands in missed opportunities.
In this episode of Profit with Law, Moshe Amsel sits down with referral expert Stacy Brown Randall to reveal why your client experience is the real engine behind sustainable growth. You’ll learn how to create a practice clients can’t stop talking about—without begging for reviews or awkwardly asking for referrals.
If you’re ready to break free from chasing new clients and start attracting them naturally, this conversation is your roadmap.
🔹 In this episode, you’ll learn:
- How “buyer’s remorse” kills referrals—and the one touchpoint that stops it fast
- The simple formula for a referable client experience (it’s more than just good work)
- How to build authentic client relationships that fuel steady firm growth
- What truly makes clients remember and recommend your firm
- Low-cost, high-impact ways to instantly improve your client touchpoints
Your next best client is already in your network—this episode shows you how to reach them.
🎧 Tune in now to elevate your client experience, generate more referrals, and grow your law firm with intention.
#lawfirmgrowth #clientexperience #referrals #lawfirmmarketing #ProfitWithLaw
Episode Highlights
[00:00] How client referrals drive exponential law firm growth
[03:45] Turn your professional network into a law firm referral powerhouse
[06:43] The #1 mistake lawyers make that kills referrals
[08:27] Beyond great work: what really makes clients refer your law firm
[11:21] A proven framework for creating a referable client experience
[16:39] Stop client buyer’s remorse: turn new law firm clients into raving fans
[24:27] The client expectation map: simplify your law firm’s experience
[27:23] Keep clients engaged during active cases and boost satisfaction
[31:57] Why over-automation hurts law firm referrals—and what to do instead
[34:25] Turn client feedback into your law firm’s referral engine
Resources
Book your FREE strategy session today!: profitwithlaw.com/strategysession
Take the Law Firm Growth Assessment and find out how you rate as a law firm owner!
Check out our Profit with Law YouTube channel!
Learn more about the Profit with Law Elite Coaching Program here
Episode 25 - Generating Referrals Without Asking with Stacey Brown Randall
Episode 443 - Transforming Your Law Firm's Referral Strategy with Stacey Brown Randall
Episode 166 - Hope is Not a Good Strategy for Growing Your Law Firm with Michael Duffy
Connect with Stacey Brown Randall: Website | LinkedIn
⏰It’s time to double your take-home pay and cut hours in ½.
Long hours, inconsistent income, and no clear path out of it are not fun revenue rollercoasters for any solo attorney.
In a free, 30 minute call, we help law firm owners with a proven roadmap to escape that cycle and build predictable growth.
In that growth call, get:
🗺️ A custom 12-month growth roadmap for your firm
🔎Clarity on exactly what’s holding you back
📈 Step-by-step actions to create predictable, scalable growth
Book your free session before spots fill up (they go fast): https://profitwithlaw.com/strategysession
About Stacey Brown Randall
Stacey is the multiple award-winning author of Generating Business Referrals Without Asking, host of the Roadmap to Referrals podcast, and national speaker.
Stacey teaches attorneys and other business owners how to generate referrals naturally… without manipulating, incentivizing, or even asking.
She has been featured in national publications like Entrepreneur magazine, Investor's Business Daily, Forbes, and more.
She received her Master’s in Organizational Communication and is married with three kids.
Connect with Stacey Brown Randall on her Website. You can also follow her on LinkedIn.
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Author
Moshe Amsel
Author
Moshe Amsel the host of the Profit with Law podcast is not an attorney. As the owner of a successful accounting firm DreamBuilder Financial and Law Firm Growth coaching organization Profit with Law, Moshe has proven that there are better and different ways for a law firm to do business and be successful.
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