Keeping Clients, Reputation, and Profits – with Edward Cohn
Struggling to balance high-quality client service with steady law firm growth? You’re not alone—many attorneys find it challenging to deliver a personalized experience while scaling their practice and collecting payments efficiently.
In this episode of Profit with Law, host Moshe Amsel welcomes criminal defense attorney Edward Cohn of Cohn Justice, Tucson, AZ. Edward reveals the lessons and systems behind his enduring solo practice, including how he’s built a reputation for stellar client experience, earned 50+ five-star reviews, and maintained strict flat-fee policies that actually improve cash flow—all while turning down the wrong clients and attracting the right referrals.
Whether you’re a solo or small firm owner, this deep-dive delivers proven frameworks for solving some of law’s toughest business challenges with authenticity and strategy.
🔹 You’ll walk away with actionable insights on:
- Defining and delivering “stellar” client service—what actually matters and how to measure it
- Setting clear expectations that boost trust, lower stress, and reduce complaints
- The art of saying no: how to identify—and disengage from—clients who’ll drain your time, energy, or reputation
- Eliminating payment headaches: Edward’s tactics for upfront fee collection, removing payment plans, and keeping everyone happy
- Turning positive outcomes and relationships into a steady stream of Google reviews and referrals
- Using empathy and authenticity as growth levers—building client loyalty and a reputation that attracts the cases you want
Implementing even one of these strategies can transform your law firm’s client experience, increase profitability, and free you from the constant payment-chase and problem-client cycle.
Ready to master the balance of great service and real profitability? Listen now and equip your firm to grow with integrity and impact.
🚀 Ready to Double Your Take-Home Pay and Cut Your Hours in Half In Your Solo Law Practice?
Most solo attorneys stay stuck on the “revenue rollercoaster” - long hours, inconsistent income, and no clear path out of it.
If you want a proven roadmap to escape that cycle and build predictable growth, it starts with a Free Law Firm Growth Call.
In just 30 minutes, you’ll walk away with:
✔️ A custom 12-month growth roadmap for your firm
✔️ Clarity on exactly what’s holding you back
✔️ Step-by-step actions to create predictable, scalable growth
👉 Book your free session here: https://profitwithlaw.com/strategysession
Don’t wait - these spots fill fast every week.
Episode Highlights
[00:00] Learn how authentic client experiences fuel law firm business growth
[03:26] Discover Edward Cohn’s transition from musician to respected attorney
[06:30] Why handling fewer cases improves your client service and practice reputation
[08:32] Maintain passion outside your firm for true work-life balance
[11:16] Master client communications to set better attorney-client expectations
[14:25] Set realistic outcomes and avoid unhappy clients in your law practice
[17:31] See how honesty up front wins long-term client trust
[21:45] Stop chasing overdue payments: collect fees upfront and boost your firm’s cash flow
[25:06] Identify and avoid difficult clients before they hurt your legal business
[28:20] Use referral strategies wisely to build lasting attorney partnerships
[31:57] Build five-star Google reviews for your law firm with simple follow-up systems
[36:01] Practice authentic empathy to grow referrals and long-term law firm success
[38:02] Get actionable advice for solo and small firm business growth
Resources
Book your FREE strategy session today!: profitwithlaw.com/strategysession
Take the Law Firm Growth Assessment and find out how you rate as a law firm owner!
Check out our Profit with Law YouTube channel!
Learn more about the Profit with Law Elite Coaching Program here
Connect with Edward F. Cohn: Website | +15203333348 | [email protected]
About Edward F. Cohn
Edward is an exceptional criminal defense attorney in Tucson, Arizona and has dedicated his career to representing the public. Edward always strives to get the best possible outcome in every case. He practices law with genuine compassion built on a rock solid foundation of integrity. Edward has over 50 five star reviews on google, and he is also highly regarded on websites like AVVO, lawyers.com, and Martindale.
Connect with Edward F. Cohn on his email. You can also connect with him on his Website.
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Author
Moshe Amsel
Author
Moshe Amsel the host of the Profit with Law podcast is not an attorney. As the owner of a successful accounting firm DreamBuilder Financial and Law Firm Growth coaching organization Profit with Law, Moshe has proven that there are better and different ways for a law firm to do business and be successful.
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