Maximizing Client Experience with John Strohmeyer

Uncategorized Sep 09, 2021

As a lawyer, you might think your main job is to guide your clients through complicated legal paperwork and proceedings. But while clients come to you for your technical and legal expertise, they’re also expecting a certain level of client experience. Your approach and attitude can make or break their decision on whether to close the deal with you. These also determine whether or not they can come back to you for future concerns and if they will recommend you to their friends. So how can you make sure your clients are satisfied with your overall services?

John Strohmeyer of Strohmeyer Law PLLC joins us.

John discusses the importance of client experience. John also goes above and beyond as he also shares his simple practices to keep his clients satisfied. Finally, Strohmeyer talks about the limits of prioritizing client experience.

Tune in to the episode if you’re looking to improve and create more positive experiences for your clients.

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Coming Together To Save A Missing Boy with Victor Shine

 Making mistakes is a crucial part of growth. Sometimes, we don’t learn until we start taking action and slipping up. Some people might see mistakes as failure and never try. Don't let that fear of mistakes stop you — you never know how something ends until you try. And even if you fail, so what? Learn from that loss, and try again. Don't focus on the fact that you fell — instead, pick yourself up and take action to do better.

In this episode, Victor Shine joins us to discuss how he helped find a missing child in Brooklyn and what we can learn from that experience. Victor also draws on his experience and background in business to share his insights and practical advice on taking action to become a better entrepreneur and person.

If you want to hear about Victor Shine story and learn why you should start taking action, then this episode is for you.

Here are three reasons why you should listen to this episode:

  1. Hear about Victor’s experience and lessons...
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Get Your Clients from Contact to Consultation with Jan Roos

Uncategorized Sep 02, 2021

Sales and marketing in business are deeply connected. When one fails, profits and productivity zero out. But when problems in your business arise, do they come from sales or marketing? This is a critical distinction to make; no single solution fits everything.

In this episode, Jan Roos joins Moshe Amsel to discuss the different stages in the sales and marketing process: the contact rate, qualification rate, set rate, and consultation. Jan emphasizes that sales gaps occur when you don’t guide your leads to closing. You need to understand how the process works so that you can adjust your actions accordingly.

If you want to know more about fast-tracking your strategies for sales and marketing in business, then this episode is for you.




Resources mentioned:

 

Connect with Jan: LinkedIn

The Legal Marketing Fastlane by Jan Roos

The Law Firm Growth Podcast, hosted by Jan Roos

Work with Jan through Case Fuel

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Who Is Your Next Hire

Uncategorized Sep 01, 2021

Deciding you need help is the first step. Figuring out who will help you, that’s the real challenge.

 

Many firm owners get this wrong and end up losing their own income in the sacrifice of hiring the next staff member.

 

Moshe Amsel breaks down the process to determine who your next hire should be.




Resources mentioned:

 

This episode is sponsored by Get Staffed Up. Learn more at www.getstaffedup.com/VIP



Episode 239 - When Is It Time To Hire - https://www.profitwithlaw.com/239

 

Episode 114 - Delegating to Freelance Lawyers with Kristin Tyler - https://www.profitwithlaw.com/114

 

Episode 122 - Virtual Paralegal Services with Jaclyn Foster - https://www.profitwithlaw.com/122




Join our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/

 

To request a show topic, recommend a guest or ask a question for the show, please send an email to [email protected].

 

Connect with Moshe on:

Facebook - ...

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Tighten Up Security and Protect Your Law Firm’s Data with Darragh Fitzpatrick

Some law firm owners may think that they have nothing much to worry about when it comes to digital security. They think their firm is too small, or perhaps that their people will be careful enough. But that is where they have it all wrong. The security landscape is continually changing. Today, IT is an essential part of any business, but it's very easy to overlook. Not many people try to understand it either, as they think it can be complex.

In this week’s episode, Darragh Fitzpatrick, managing partner at The Tabush Group, joins us to talk about what law firm owners need to think about when it comes to the technology they use. He discusses IT services and infrastructure to beef up security and protect your firm from cybercrime. Darragh also tells us what specific applications you should be using and how you can avoid committing the usual technology-related mistakes people make. Lastly, he shares a few tips and pieces of advice for smaller firms.

If you want to learn how to...

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When Is It Time To Hire

Uncategorized Aug 25, 2021

Working on the weekends, answering phones, making collection calls, printing, scanning and collating are all examples of the many tasks that make you ask "Why did I start my law firm?"

The truth is, we all take too long to bring in help, the question is why?

In this episode, host Moshe Amsel uncovers the 3 psychological barriers to hiring and how to overcome them.




Resources mentioned:

Episode 237: Your Law Firm's Secret Weapon - https://www.profitwithlaw.com/237

 

Who Not How by Dan Sullivan and Benjamin Harvey - https://www.amazon.com/s?k=who+not+how&crid=33SJ4N7JTQ5QI&sprefix=who+not+how%2Caps%2C157&ref=nb_sb_ss_ts-doa-p_1_11

 

Who Not How Giveaway:

  1. Leave a rating and review in iTunes for the podcast
  2. Send a screenshot of the review to [email protected]
  3. We will send you the Kindle version of Who Not How



Join our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/

 

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Understanding the Value of PPC Marketing for Your Firm with Adam Arkfeld

law firm marketing paid ads Aug 19, 2021

Marketing is often not a top priority for many lawyers or law firms. However, understanding why marketing is important is crucial for the growth of your firm.

If you’re searching for a marketing agency but are hesitant to invest a large sum right away, we have the perfect solution for you: pay-per-click marketing. It ensures that your investment yields value in the form of leads. From there, you just need to make sure that your intake process can take them from start to finish. 

In this episode, Adam Arkfeld joins us to talk about how pay-per-click marketing works to generate leads, helping businesses grow their clientele. He also reminds us that marketing should be backed by a strong intake and follow-up process to show results. 

If you want to know more about why pay-per-click marketing is important and valuable for your law firm, then this episode is for you.

Here are three reasons why you should listen to this episode:

  1. Discover the benefits of pay-per-click...
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Your Law Firm's Secret Weapon

Uncategorized Aug 18, 2021

There are many inputs that can help your law firm grow, however, often we cannot implement that next step because we are afraid we are not ready. If you are torn between sacrificing your own income and time and making the next investment in your law firm, then you need to listen to this episode. Moshe Amsel, host of the Profit with Law podcast, shares one tool you have that doesn't require any extra effort, yet can solve many of the problems you face in your law firm growth. Tune in to learn what this amazing tool is.




Join our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/

 

To request a show topic, recommend a guest or ask a question for the show, please send an email to [email protected].

 

Connect with Moshe on:

Facebook - https://www.facebook.com/moshe.amsel

LinkedIn - https://www.linkedin.com/in/mosheamsel/

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Using Technology to Make the Legal Industry More Accessible with Ouriel Lemmel

As with all industries and professions, technology has completely transformed the way the legal industry works. Now, both lawyers and people seeking legal service can take advantage of various platforms and applications for their needs. This accessibility is highly essential in resolving common cases and in educating people about their rights. One of the most common of these cases people would encounter at least once in their life is having to pay for traffic tickets and parking tickets.

In today's episode, WinIt's co-founder Ouriel Lemmel joins us to discuss in detail how the platform works. He explains how both clients and attorneys can use WinIt for resolving concerns with parking and traffic tickets. Using Winit, you can determine if you pay for traffic and parking tickets or you fight them. Ouriel also talks about how they onboard attorneys on the platform, the pricing structure, and what drives people to use the app. Finally, he shares his insights about the role of...

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Dealing With Negative Reviews

Uncategorized Aug 10, 2021

Reviews are becoming synonymous with personal referrals. We cannot ignore them any longer and it is time to begin focusing on our reputation management. In this episode, host Moshe Amsel reviews how to handle all kinds of reviews including good reviews, spam or fake reviews and finally bad reviews.




Resources mentioned:

 

Getting Over 1,000 Google Reviews with Sam Mollaei - https://www.profitwithlaw.com/049

 

The Ultimate Guide to Responding to Positive and Negative Google Reviews - https://blog.hubspot.com/service/respond-to-google-reviews



Join our Facebook Community: https://www.facebook.com/groups/lawfirmgrowthsummit/

 

To request a show topic, recommend a guest or ask a question for the show, please send an email to [email protected].

 

Connect with Moshe on:

Facebook - https://www.facebook.com/moshe.amsel

LinkedIn - https://www.linkedin.com/in/mosheamsel/

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